Money-back guarantees aren't just about catching you out sometimes they'll give you rights you didn't expect. Money-back guarantees: what do VPN companies offer? Previous refunds - If you've ever had a refund from your chosen provider, then be careful: some companies limit the number of refunds you can claim, or say there must a minimum period of time between requests. And this kind of makes sense - it would be rather odd to have a 30-day money back guarantee on a one month subscription! Many guarantees apply only to annual or longer schemes. A few companies only refund you for the period you've not used, so if it takes you 90% of your money-back period to decide, you'll only get 10% back.Īvailable on selected plans - Providers who offer full refunds, won't necessarily offer it for all plans. ![]() Pro-rata refunds - Even when you qualify to get your money back, it might not be all of it. You might not be eligible if you've used a set amount of data, for instance, or connected 'too many times'. Restrictive condition - We've seen some providers place conditions on the refund. Yes, they do exist - most likely if you're downloading a mobile VPN app for your Android or iPhone - but it's much more common that it will actually be in the form of a money-back guarantee, usually of around 30 or 45 days.īut while that concept of a money-back guarantee seems clear and obvious, there are often somewhat sneaky catches tucked away in the small print. In the cybersecurity world, the concept of VPNs with free trials can be something of a misnomer. We've dug into the detail, and it turns out many of these guarantees don't offer the protection you might think. ![]() It should be safe to assume that when a website tells you there's a 30-day guarantee, that's a month of testing time and you'll get your money back if you're unhappy. And then there are the companies that try to reassure you by plastering their websites with 'MONEY BACK GUARANTEE!!' banners, and that seems to make sense. Yes, there are exceptions: those free VPNs that rely on a freemium model to eventually get you to upgrade to a premium tier, for example. signing up for most providers means handing over money for a service before you've really been able to try it. ![]() It does not store any personal data.You've read our guide to the best VPNs, and spent time doing your own research, but there's no getting away from it. The cookie is set by the WPML plugin and is used to store the user's preferred language to view the website. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. The cookie is used to store the user consent for the cookies in the category "Performance". This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other. ![]() The cookies is used to store the user consent for the cookies in the category "Necessary". The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". The cookie is used to store the user consent for the cookies in the category "Analytics". These cookies ensure basic functionalities and security features of the website, anonymously. Necessary cookies are absolutely essential for the website to function properly.
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